Technical Support Engineer
Technical support across Oak’s employee app and intranet platform
I currently work at Oak Engage in Newcastle as a Technical Support Engineer. Day to day that means handling support tickets, reproducing bugs, helping customers work through issues, and making sure problems are clearly documented for the teams fixing them.
Diagnosing issues, reproducing bugs, and giving customers clear next steps without dressing simple answers up in a load of jargon.
Working across Oak Sites, notifications, messenger, media processing, mail delivery, and the other moving parts people rely on every day.
Helping customers from onboarding through to launch and ongoing support, including pointing them towards the right training and help-centre resources.
Working closely with internal teams so recurring issues are raised properly and customer feedback actually turns into product improvements.